At Keel Row Books we pride ourselves on our customer service.
If you have any queries regarding purchases, sales or delivery, please contact us
by phone at the shop during normal opening hours on +44 (0)191 296 0664.
We are members of the ABA, ILAB and the PBFA.
We abide by their Code of Good Practice.
POSTAGE & SHIPPING
All posted items are fully insured through our own business insurance, and are well packaged in strong cardboard mailers, boxes or tubes.
Click and collect. Local customers have the option of ordering online or over the phone, and collecting the order from our shop during normal opening hours.
There is no charge for this service.
Postage is free for all orders through our website or over the phone at the shop and delivered to a UK address. Orders are usually dispatched within one working day.
Postage is free for all orders over £100 placed through our website or over the phone at the shop and delivered to an international address. Orders are usually dispatched within one working day.
International postage for orders under £100 are charged as follows*: Europe: £5 Rest of world: £8
*Items described as heavy will require a postage contribution in addition to the standard charge, for international delivery. Please contact us for more details.
Items remain the property of Keel Row Books until full payment has been received, and orders must be sent to the card billing address unless agreed with us in advance.
FREQUENTLY ASKED QUESTIONS
Selling to us
Do you buy books? Yes, though of course it does
depend on what they are! Please see What We Buy page for more information.
If I sell my books to the Keel Row Bookshop, how will I be paid? We typically pay by cheque, or cash for smaller transactions.
Can you come my house to view books I have for sale? We travel throughout the north of England, Scotland and beyond to view and purchase books, maps, prints, photographs and paper ephemera.
Where do you deliver to? We deliver worldwide. Most orders are dispatched in one to two working days: if you need it faster than that, give us a call or email us and we’ll do our best to speed things up!
How long will delivery take? Most UK orders will be delivered within three to four working days after dispatch. Most international orders are delivered in five to ten working days after dispatch. We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.
How will my order be packaged? All orders are bubble-wrapped if appropriate, then packed in strong cardboard mailers, boxes or tubes.
Do you offer trade discount? We offer trade discount to all bone fide members of the book-trade. Please contact us prior to purchase to arrange discount terms.
RETURNS & REFUNDS
All items are guaranteed to be as described.
If you’re unhappy with your purchase for any reason, we offer a no-quibble money back guarantee. Items must be returned in the condition in which they were sent. If you wish to return an item, please let us know within a fortnight of receiving your order.
You can let us know by calling or emailing us. Returned items must be dispatched to us within a month of you receiving the order.
Upon receipt of the returned item, we will issue a full refund including your original postage cost. If the book was inaccurately described, we will also refund the return postage.
We will not share your details with any other organisation or business, ever!